Returns & Exchanges
Discover The Outdoors Welcomes returns. If the buyer changes their mind and wishes to return an item, then the buyer is responsible for all return shipping fees.
In order to return an item, it must be sent back to us within 14 days of the date of delivery, the item must be in a new and unused condition and in its original packaging, or it will not be accepted.
In the event your returned item is damaged while shipping it back to us, the buyer will be responsible for the cost of the item if you didn’t insure it.
If your item were damaged during the delivery to your destination, you would need to contact us providing a photograph of the item and the packaging so that we can make a claim with the delivery company. We will either refund the cost of the item or try to replace it for you.
***Please bear in mind that due to the nature of the items we make it may not always be possible to replace it with an exact replica.***
We do not accept returns or exchanges on personalised or custom orders. For hygiene reasons, we are unable to accept returns on earrings.
We ship using royal mail 2-5 business days. Our handling time on our products is usually 1-5 business days. All packages are insured.
An email is automatically sent to notify you that your package has been shipped.
We use PayPal in order to keep your information secure Discover The Outdoors never receives your credit card information.
Orders can be cancelled at any time before the shipping label is created; once the shipping label is created, the buyer will no longer have the ability to cancel their order.
Our goal is for you to be delighted with your order. If this is not the case, we would appreciate it if you would give us a chance to rectify it before leaving feedback.
If you have had a pleasant buying experience, we would be very grateful if you would please leave feedback, this helps other potential buyers to decide to buy from us.
Due to the differences across computer monitors, the colours you see online may not always represent the colours of an item in real life; unfortunately, there is nothing we can do to avoid this.