Terms & Conditions

Returns & Exchanges

Discover The Outdoors Welcomes returns. If the buyer changes their mind and wishes to return an item, then the buyer is responsible for all return shipping fees.

In order to return an item, it must be sent back to us within 14 days of the date of delivery, the item must be in a new and unused condition and in its original packaging, or it will not be accepted.

In the event your returned item is damaged while shipping it back to us, the buyer will be responsible for the cost of the item if you didn’t insure it.

If your item were damaged during the delivery to your destination, you would need to contact us providing a photograph of the item and the packaging so that we can make a claim with the delivery company. We will either refund the cost of the item or try to replace it for you.

***Please bear in mind that due to the nature of the items we make it may not always be possible to replace it with an exact replica.***

Exclusions

We do not accept returns or exchanges on personalised or custom orders. For hygiene reasons, we are unable to accept returns on earrings.

Delivery Policies

We ship using royal mail 2-5 business days. Our handling time on our products is usually 1-5 business days. All packages are insured.

Notifications

An email is automatically sent to notify you that your package has been shipped.

Payments

We use PayPal in order to keep your information secure Discover The Outdoors never receives your credit card information.

Cancellations

Orders can be cancelled at any time before the shipping label is created; once the shipping label is created, the buyer will no longer have the ability to cancel their order.

Additional Policies

Our goal is for you to be delighted with your order. If this is not the case, we would appreciate it if you would give us a chance to rectify it before leaving feedback.

If you have had a pleasant buying experience, we would be very grateful if you would please leave feedback, this helps other potential buyers to decide to buy from us.

Due to the differences across computer monitors, the colours you see online may not always represent the colours of an item in real life; unfortunately, there is nothing we can do to avoid this.

Latest Posts

Seaglass Books

If you enjoy looking at beachcombing finds or want information on where or how to find seaglass then check out our recommended books.

How to Find Old Victorian Dump Sites

If you have just joined the dump digging community, you might be wondering where is the best place to find hidden treasures.

What are the 4 Different Types of Castles?

Throughout history, hundreds of castles have been built, and they can be seen today as a visual reminder of the past. There are four main types of castles that were built at varying times, and they are easily identifiable by their distinguishing features.

Castles Built by the Welsh

Due to the many times that Wales has been invaded throughout history, there are many castles there that have been built by outsiders.

Welsh Castle Facts

Wales is a beautiful place that is home to many amazing castles that can teach you about the history of the country.

What are 5 Features of Norman Castles?

Throughout history, there have been many different types of castles that had been built for a variety of reasons. Whether this is to provide living quarters or a safe space away from invaders.

Pasteur-Chamberland Filter Co Ltd

I found this fragment at a local river dump; after doing a little research, I found out it is from a type of water filter that was invented in 1884 by Charles Chamberland of The British Pasteur-Chamberland Filter Co Ltd.

Metal Detecting Tips

Metal detecting has been around for many years, but it has become more prevalent in recent years. People just love digging up the past!

Best Metal Detectors

Starting a new hobby can be expensive, especially if you want to start something like metal detecting as you will need to purchase specialist equipment to be able to take part.

Conwy Castle

Conwy Castle is a spectacular example of a medieval fortress; it is located in Conwy in North Wales, overlooking the Conwy river.

Instagram